New telephony system update
Dear Patients,
As shared in previous communications, Arthur Medical Centre is acquiring a new telephony system and we were initially given a timescale for installation by the end of March 2024.
We have been advised by the provider this morning that the installation of our upgraded telephony has been pushed back by a few weeks, as they have been asked to prioritise completion of outstanding work, by our Integrated Care Board.
This delay is unfortunately out of our control, however our telephony installation will still definitely go ahead and we will share further updates when we are able to do so.
Open Letter to Patients of Arthur Medical Centre:
Re Concerns regarding our appointment system & telephony
Tier 3 Weight Management Service
Due to a national shortage the Tier 3 Weight Management service is currently unable to prescribe any medication for weight loss. Other support and advice on weight loss is still available via Live Life Better Losing weight - Live Life Better Derbyshire for Derbyshire patients or Lose Weight | Livewell for Derby city patients, or The NHS Digital Weight Management Programme
Online Patient Meeting - 21st June 2023
As part of our continuing work to improve our accessibility and our communications with patients, Arthur Medical Centre hosted an open, online meeting via Zoom on Wednesday 21st June at 6.00pm, where patients of the Practice were invited to attend and receive some insight into the running of the practice.
This meeting was intended to allow patients of the practice to access relative insight and updates from our GP Practice and to act as a constructive forum for general queries and feedback. Patients were welcome to ask general questions related to the services offered by the Practice, to members of the Partnership and Practice Management team and to members of our Patient Participation Group (PPG).
The meeting was well attended with 30 participants and the feedback received since has been very positive. The recording of the meeting can be viewed on YouTube here: https://youtu.be/DfWmtkFSV5g and any feedback patients may have can be submitted to the Practice via our comments and suggestions webform, which can be found at https://www.arthurmedicalcentre.co.uk/contact_dlg1.aspx?p=T12345
We would like to thank all who attended for giving their time and input into this successful meeting. Going forward, we intend to hold these meetings on a quarterly basis and further details will be shared in advance of the date.